What is self-exclusion and how do you activate it?

On Slot.md, self-exclusion isn't a button in your account settings. Every access restriction, from a time limit to a profile suspension, is set up together with our support team. In other words, you talk to a real person who explains your options and helps you choose the right one.

What self-exclusion means

Self-exclusion is your decision to restrict your own access to gambling. On Slot.md, it's part of the Slot.md responsible gambling programme, through which the National Lottery of Moldova works to prevent gambling addiction.

In practice, the measure temporarily suspends your profile. Suspension periods vary, so you can choose the one that fits your situation.

Slot.md is the only legal online casino in Moldova, operated by the National Lottery of Moldova under Law No. 291/2016 and Government Decision No. 777/2018. That's exactly why responsible gambling rules here follow a clear programme, with limits, restrictions and counselling.

Limits, the first step before exclusion

The Responsible Gambling programme offers 3 types of limits, which you also set through the support team:

• A budget limit, which caps the money you can spend on gambling.
• A loss limit, which sets how much you're willing to lose.
• A time limit, which controls how long you play over a period you choose.

In our experience, the budget limit is the most effective. Without money set aside for play, the opportunities to play shrink on their own. A fixed budget is a habit we recommend from day one in our beginner's guide to online casinos as well.

A loss limit helps you see gambling as a way to relax, not as a source of income. A time limit is the right choice if you notice your sessions getting longer and eating into hours you'd otherwise spend on other things.

Gaming break or profile suspension

Between limits and suspension there's one more option: a gaming break. You request it when you feel you need a short step back, and the support team sets the restriction on your account based on what you want.

A temporary profile suspension is the stricter measure. It restricts your access to gambling for a period you choose from the available options. It's the right choice when limits are no longer being respected or a short break wasn't enough.

In short, your choice depends on how far you want to step away from gambling:

• A limit lets you keep playing, within clear boundaries.
• A break gives you a few quiet days.
• A profile suspension takes you out of the game for a longer period.

How to restrict your access, step by step

• Fill in the self-assessment questionnaire in the limits section of your account. If you answer YES to most of the questions, that's a clear sign you need a restriction.
• Send a request to the support team through the form at ajutor.slot.md or by email to support@slot.md.
• Specify which measure you want (a limit, a gaming break or a temporary profile suspension) and for how long.

The support team is available 24 hours a day, 7 days a week, so you don't have to wait for a working day to act on your decision. If you're not sure which measure suits you, tell the team what's worrying you. You'll get information on all the options before you choose.

Signs you need help

The Responsible Gambling programme names a few behaviours we recommend you don't ignore:

• You play to win back your losses.
• You often go over the budget or time you set.
• You play under the influence of alcohol, stress or fatigue.
• Gambling is replacing other activities and you no longer take breaks.

Playing under the influence of alcohol or other substances is, in fact, prohibited under the programme's rules. The reason is simple: in these states, decisions are no longer made consciously, and the risk of losing control goes up.

If you regularly exceed your personal limits, the self-assessment questionnaire helps you see how high the risk is. We've covered these patterns in more detail in our responsible gambling guide.

Free counselling through the Green Line

Restricting your account buys you time. To address the causes behind excessive gambling, the National Lottery of Moldova offers a free and confidential counselling programme, available by phone, online and in person.

The specialists use validated methods to identify addiction. Counselling sessions focus on a few key areas:

• Identifying the causes of excessive gambling behaviour.
• Developing control and self-regulation strategies.
• Emotional support and ongoing psychological support.

Players who have asked for help also get progress follow-up sessions, as well as access to recovery programmes and support groups. Everything you discuss in the sessions stays confidential.

You can reach them at:

• Green Line: (+373) 78 875 555.
• Email: jocresponsabil@slot.md.

Conclusion

On Slot.md, restricting your access to gambling takes a simple request to the support team, which is available at any time. You choose the right measure, whether it's a limit, a break or a profile suspension, and the team takes care of applying it. For support beyond the account restriction, the Green Line counsellors are there to listen, free of charge and in confidence.

Access to gambling on Slot.md is permitted only to people aged 21 and over. Gambling involves financial risk and can be addictive, so it should be treated purely as a form of entertainment. Play responsibly!

Frequently asked questions

1. Can I restrict my access myself from my account?

No. On Slot.md, limits, breaks and profile suspensions are set through the support team. You send a request at ajutor.slot.md or to support@slot.md, and the team applies the measure you chose.

2. Can I set a limit without suspending my account?

Yes. Budget, loss and time limits work independently of suspension. Your account stays active, but you play within the boundaries you've set.

3. What suspension period can I choose?

Suspension periods vary, so you can find the interval that fits your situation. The support team will walk you through the available options when you send your request.

4. Does counselling cost anything?

No. The National Lottery of Moldova's counselling programme is free and confidential, and everything discussed in the sessions is protected.

5. How old do I have to be to play on Slot.md?

Gambling is prohibited for anyone under 18. For games with an increased social risk, access is only permitted from age 21.