This Privacy Policy explains how S. A. "National Lottery Of Moldova" (hereinafter referred to as "Operator", "Company" or "we") collects, uses and protects your personal data when you access our website and use the services offered.
We are committed to respecting the privacy and security of your information and to providing you with transparency about how it is handled in accordance with applicable law.
By using our services, you confirm that you have read and understood this Privacy Policy. If you have any questions or requests about your personal data, you can contact us at support@slot.md.
We reserve the right to modify and / or update this Privacy Policy at any time and at our discretion. You will be duly and in advance informed of these changes and / or updates, which we ask that you read carefully and ensure that you understand and agree.
The administrator responsible for the collection and processing of personal information is S.A. "National Lottery of Moldova", an entity operating in accordance with the provisions of Law no. 291 of 16.12.2016 on the organization and conduct of gambling. The company is referred to throughout this document as "the Operator" or "we".
The data collected from users varies depending on the purpose of the activities for which it is needed. This information is collected directly from users or generated through the use of our services.
2.1 What information we collect and for what purposes
Pentru a accesa platforma noastră online, utilizatorii trebuie să furnizeze date esențiale, cum ar fi:
• Identification data: Name, surname, date of birth, age, sex.
• Contact details: Home address, postal code, e-mail address, telephone number.
• Financial data: Payment methods used, transaction details, deposits and withdrawals, source of income.
• Login data: Username, password, player ID.
• Verification documents: IDNP, copy of ID, proof of address.
• Platform activity data: Bets placed, bonuses used, customer service interactions.
Duration of processing: Data is processed for the duration of the contractual relationship, as long as you use our services.
2.2 Compliance with legal obligations
In compliance with applicable laws, such as Law No. 308 of December 22, 2017 on preventing and combating money laundering and terrorist financing, we collect data for:
• User identification and identity verification (KYC);
• Monitoring suspicious transactions;
• Prevent fraud and protect the platform against illicit activities.
Retention Period: This information is retained for a period of 5 years as required by law.
2.3 Personalizing the user experience
We analyze your platform usage history to provide you with personalized recommendations, products and offers tailored to your needs. For this purpose, we use:
• Demographic data (first name, last name, age).
• Transaction and game history.
• Data about online behavior (cookies, IP address).
Legal basis: Processing takes place on the basis of consent given at the time of registration.
2.4 Platform Functionality
Cookies and other tracking technologies are used to:
• Improve platform performance.
• Personalize user interaction with our site.
• Provide essential functionality such as account authentication.
2.5 What if you don't provide us with personal data?
You can choose not to provide us with requested data, but this may affect access to our services. For example, without IDNP we cannot process your winnings. Refusal to provide contact details may also limit your access to offers and promotional campaigns, such as newsletters or exclusive bonuses.
3. How personal data is collected
Information is collected through several channels, including:
· The registration form available on our website.
· Direct interactions with our support team (via chat, email or phone).
· Participation in surveys, contests or promotions organized by us.
4. Disclosure of data to third parties
Your personal data will not be shared with third parties for commercial purposes without your explicit consent. However, in certain circumstances, it may be shared in a controlled manner and in accordance with applicable law.
· Service Providers - partner companies who support us in running the platform, including:
o Payment processors and IT solutions;
o Online gaming providers;
o Digital marketing services (email, SMS);
o Payment security and fraud prevention partners.
· Public authorities - in accordance with legal obligations, data may be shared with state institutions such as tax authorities, police and others.
· In the event of mergers, acquisitions or reorganizations - if our business is transferred, data may be accessed by the new owners, subject to legal requirements.
· Anonymized data - we may share statistical information that is not personally identifiable.
All data transfers are carried out in compliance with the necessary security measures to protect your information.
5. User rights
At any time, you have the following rights concerning the personal data we process. Please note that these rights may be limited in certain circumstances in accordance with applicable legal regulations, with the exception of the right to object to processing for direct marketing and profiling for direct marketing purposes.
· Right to be informed: You have the right to receive clear information about the data controller, the purposes of the processing and other details relevant to ensuring fair and transparent processing.
· Right of access: You have the right to request detailed information about your personal data and to receive a copy of it.
· Right to rectification: You may request that incorrect personal data be corrected, completed or deleted without undue delay.
· Right to erasure ("right to be forgotten"): You have the right to request erasure of certain personal data. If such a request is contrary to our legal obligations or if the data is necessary for the defense of legal claims, we will not be able to honor your request, but we will inform you of this.
· Right to restriction of processing: You have the right to request restriction of the processing of your personal data under certain conditions.
· Right to data portability: You can request to receive or transfer your personal data in a format that can be read by an automated system.
· Right to object: You may request to stop the processing of your data, including profiling, when the processing is necessary for the performance of a task carried out in the public interest or for the exercise of public authority. You also have the right to object to data processing for direct marketing.
· The right not to be subject to a decision based solely on automated processing, including profiling: You will not be subject to an automated decision that has legal effects or significantly affects you, unless it is necessary for the conclusion of a contract or authorized by law.
6.Data retention period
Your personal information will be stored only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws and regulations (including gambling laws). The maximum retention period is 5 years.
In general, we will retain your personal data for the duration of your interaction with us, until payment of winnings has been finalized and our obligations to you have been fulfilled. Thereafter, we will retain the data for a reasonable additional period if necessary to comply with legal, tax or accounting requirements and to respond to any queries, complaints or legal claims.
At the end of the retention period, your information will be securely deleted or anonymized. If you wish to stop the processing of your personal data or discontinue our services, please contact us by e-mail: support@slot.md.
7. Protection of minors
SLOT.MD services and products are not intended for minors (people under 21 years of age).
S.A. "National Lottery of Moldova" has implemented measures to prevent the intentional collection of personal data of minors. In order to benefit from our services and products and to communicate with us, you must be 21 years of age or older.
By registering on SLOT.MD, you confirm that you are 21 years of age or older and that you have the capacity to accept, abide by and be legally bound by the terms and conditions outlined in this Privacy Policy. If it is found that a minor has provided us with personal data, it will be deleted immediately.
8. Cookie policy
Cookies are used to improve the functioning of the website and to provide a personalized experience. They collect information such as user preferences and browsing history. Users can adjust cookie settings through the browser used.
By using our services, you agree to the provisions of this Privacy Policy. For any questions or requests, please contact us at support@slot.md.